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Politique de remboursement

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@official-pawpatrol.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at 
info@official-pawpatrol.com
.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.


Cancel order

we usually ship immediately the orders

Therefore if you would like to cancel your order please contact us immediately will send an invitation by the processing department but we will not guarantee however you'll always return the order once you received

* All refunds are going to be issued after receiving the returned product and inspected it's going to take up to 7 business to reflect into your checking account.
we actually try hard to form our customers satisfied.

 

Products Return Location - 28 Rue de Charenton, Paris 75012 France



  • 24/7 Customer Support

    Business Mail: info@official-pawpatrol.com
    Business Phone: +33 07 57 13 07 12
    Business Address: 28 Rue de Charenton, Paris 75012 France